Meet the Team Behind Office Beacon

Meet Pranav Dalal, a Harvard Business School alumni with decades of global business experience. A visionary entrepreneur, Pranav has successfully scaled companies from small teams to operations with thousands of employees. Honored with the Vistage Business Impact Award and now a Member of The Forbes Business Council, Pranav continues to make waves in the business world. As Chairman and CEO of Office Beacon, he leads the company to new heights, expanding its presence across the USA, India, the Philippines, Mexico, and South Africa, with even greater growth on the horizon.

Chintan is a top management professional having proven history of success in leadership roles distinguished by commended performance. Chronicle success with 26 years of extensive international experience in heading IT department. Prior to Office Beacon Chintan has experience with various MNCs and characterized as a visionary, strategist, consistent record of delivering result in growth, revenue, operational performance and profitability.

Jay has been focused on supporting the company’s strategic growth initiatives, driving the company’s financial performance, through his massive experience in the field of financial management. Jay is a seasoned executive with more than 19 years of experience. Before joining Office Beacon he served as Manager Finance and Accounts at Rigel Networks for 7 years and prior to that he had senior executive level experience with EPC company – Shah Engineering Company for 11 years with multiple roles in Accounting and Procurement department. He has good exposure over finance related to various industries. He is a business graduate from M.S. University. Jay’s experience includes oversight of Financial Planning, Budgeting and Control, Cash Flow Management, Operational Cost Improvement, Resource Cost Optimization, Procurement and to maintain key financial ratios for the business.

Rakesh Shrotriya, PMP®, brings over two decades of diverse experience in operations management, business development, and process optimization. Having previously served in key leadership roles, including as Director of Operations at OfficeBeacon LLC, Rakesh rejoined the company to lead its revenue optimization initiatives. Known for his expertise in strategic planning, process mapping, and stakeholder management, he has a proven track record of driving cost efficiencies and maximizing profitability. Rakesh’s commitment to operational excellence and innovative problem-solving continues to contribute to the company’s success.

Dynamic results-oriented Cyber Security & Risk Management leader with a strategic vision and 22 years of experience in Datacenter Management, Cyber Security transformation, Strategy & Governance, Enterprise IT and Cloud Architecture, IP Telecommunication, Cyber Resilience, Security operations, Blockchain Analysis, Compliance, Crisis Management, Business Continuity, Program Management, and Vendor Management in large enterprises with strong global exposure.

Hemal is a Microsoft and Cisco certified professional holding a Bachelor of Science with a major in statistics, a Master’s degree in business management specializing in Finance and telecommunications, and an Advance Diploma in software engineering. He is currently pursuing his Master’s in Blockchain at the University of Nicosia. Hemal has an extensive directorial experience with an excellent track record in the management of intricate company IT systems and security.

Tejsingh Matharu is the Chief Operating Officer (COO) of Office Beacon LLC, overseeing global operations across North America, South Africa, India, the Philippines, and Mexico. With over 15 years of expertise in strategic operations, business transformation, and process optimization, he plays a key role in scaling Office Beacon’s fulfillment and BPO services while driving efficiency and profitability.

Tejsingh’s leadership spans two impactful tenures at Office Beacon. From 2008 to 2017, he scaled operations in India, implemented automation-driven workflows, and advanced to Director—India Operations. In November 2024, he returned as COO and is now leading global service delivery, automation initiatives, and multi-country operational strategies.

With certifications in Project Management (PMP), Lean Six Sigma Black Belt, and ITIL Service Management, Tejsingh applies a structured, data-driven approach to process optimization, ensuring Office Beacon’s sustained growth and operational excellence.

Julie Zwissler is the Chief Marketing Officer at Office Beacon, a leading provider of Managed Remote Staffing Solutions. A seasoned marketing executive with over 20 years of experience in entertainment marketing, Julie is passionate about helping brands build genuine connections with their audiences.

Previously, she served as CMO at Fabric, an innovator in mixed-reality experiences for live sports, working with major leagues like the NBA, MLB, NHL, and MLS. Her extensive career includes leadership roles at CBS, the NBA, the Lakers, Time Warner, and CJ E&M, where she spearheaded strategic marketing and sponsorship programs.

Julie’s expertise spans startups to Fortune 100 companies, crafting innovative branding and marketing solutions for top brands such as Hilton, MGM Resorts, Toyota, Fox Sports and Nestlé. A firm believer in the power of storytelling and community building, she also serves as a strategic advisor for Offleash’d, a platform fostering connections through shared passions.

She holds a master’s degree in Social Entrepreneurship from Pepperdine and is recognized for her entrepreneurial mindset, strategic leadership, and commitment to driving impactful marketing initiatives.

Anand has more than 10 years experience in mergers and acquisitions, valuations for financial reporting, due diligence and corporate finance. Anand is a certified Chartered Accountant and Public Accountant (USA). He earned a Diploma in IFRS from the ACCA Board (UK) and is also pursuing his Final Level of Chartered Financial Analysts (Global CFA).

Jay is a Chartered Financial Analyst designation and MS (Finance) certification by the ICFAI, Hyderabad. Jay is currently managing our accounting and bookkeeping team who service clients globally.

Sukhvinder Singh Multani (Sukhi Singh) is our Vice President Of Sales. Sukhi brings the right mix of both local and international experience of more than 18 years in sales, customer service and people management. The industry experience spans from telecommunication, transportation, retail, and wholesale. He has helped launch several major national sales campaigns, managed several sales teams and raised the bar for sales performance. Sukhi earned his Bachelor of Science degree, majoring in Physics, from MS University, India. He’s been with the organization for more than 11 years and has worked in several departments and is currently responsible for Enterprise Sales in Southeast Asia as well as Australia and New Zealand. His recent achievements include setting up the Australasia market from the ground up after successfully handling clients and projects in the US, Canada and the UK. Sukhi resides in India with his wife and two sons. In his spare time, he follows cricket and is an ardent fan of the Manchester United soccer team.

Christine is the Executive Director of Sales Operations, responsible for optimizing sales functions and developing strategies to enhance team performance. With over a decade of experience in sales and leadership, she is known for leading successful teams and consistently exceeding revenue and profit goals. Christine’s expertise includes sales operations, analytics, and strategic development, with a proven track record in driving business growth and operational efficiency. Her consultative approach and strong communication skills enable her to meet and exceed expectations across all levels of the organization. Christine is dedicated to continuous improvement.

John Hyde has 12 years of experience in Software and KPO industry. He has worked on diverse engagements involving ERPs like Oracle, Microsoft, and Back-office industry. He is proficient in handling global clients spanning multiple geographies, and diverse industries (Insurance, Logistics, Software Development, Translation, etc). “He enjoys working with clients and prospects alike to introduce them to the suite of services Office Beacon has to offer.”

He takes a hands-on approach to his role, enthusiastically connecting with business owners to demonstrate the value of partnering with Office Beacon to solve common industry pain points. With a passion for back-office, John’s mission is to deliver streamlined operations, optimized performance, scaled profitability, and a high return on investment.

Dipesh’s work with Office Beacon began right at the company’s inception. Having worked closely with Office Beacon founder, Pranav Dalal, Dipesh is more than just an employee of Office Beacon, he is one of its pillars. Dipesh has contributed to every area of the organization, has taken on every challenge before him, and is one of those unique talents combining talent, know-how and hard work.

Heta provides support to the sales team at office Beacon. She is responsible for overseeing and implementing sales-driven campaigns. Heta’s passion for marketing and sales drives her to achieve her objectives through effective planning, setting sales goals, analyzing data on past performance, and projecting future performance. Heta earned an MBA in marketing.

Ajay Dalal is a Business Development Representative here at Office Beacon and a second-generation member of the company. He received his undergraduate degree in entreprenuership at Loyola Marymount University, and is currently pursuing his MBA at Loyola Marymount University as well. Ajay deals with building client relationships at many of the events we do, and how we can increase sales growth.

Ria Dalal is a Business Development Representative at Office Beacon and a second-generation leader in the company. She specializes in building client relationships, driving sales growth, and identifying new market opportunities. With experience in marketing and international business development, she works closely with executives and global teams to expand Office Beacon’s reach. Passionate about innovation and strategic growth, Ria is dedicated to contributing to the company’s continued success and evolution.

Catharine Nolan is a dynamic special events coordinator with a proven track record of success in high-stakes environments. Her exceptional communication and organizational skills, coupled with a keen eye for detail, have made her a valuable asset to Office Beacon.

With a background in fashion, modeling, entrepreneurship, and education, Catharine has developed a unique perspective that allows her to anticipate the needs of discerning clients. Her experience working with highly influential individuals and organizations has honed her ability in service delivery and the execution of world-class events that exceed expectations.

Helena Ferrari, GPHR, PHR brings 25 years as a global C-suite executive partnering with leadership, Human Resources, and operational teams to strategize on attracting, retaining, and engaging top talent. Helena combines her business and HR expertise at the intersection of people, culture, business expectations, and regulatory realities. She brings a delicate balance of proven approaches and creative solutions to stakeholders and businesses. Helena holds a BSBA La Verne University, is a globally certified HR Professional, an accredited facilitator, and key note speaker.

Brett has enjoyed 37 years as a Human Resources practitioner. His academic background of a Bachelor’s in Organizational Communication and MBA, supported a rich path of taking on all facets of HR work through a number of industries including hotels, insurance, mental health, airport ground service, various high-tech from wafer fabrication to metrology, and automotive including auto manufacturing and electric vehicle charging.

Lanie Gomos, Office Beacon Philippines’ Human Resources Director since September 2023, brings decades of expertise in accounting, administration, and HR. A Notre Dame University graduate with a BS in Accountancy and a master’s in HR Management and Business Administration, she has driven excellence and continuous improvement throughout her career. A key contributor to a Palladium Hall of Fame-winning team, Lanie has successfully led Office Beacon through transformative changes, ensuring a strong foundation for future growth and expansion.

Ankit Dave is a distinguished management graduate with over 18 years of dynamic HR expertise across the Banking, Financial Services, IT/ITES, and Customer Service sectors. Renowned for his acumen in Organizational Transformation, Development, and Strategic Talent Management, Ankit excels in curating high-impact HR initiatives that elevate performance and deepen employee engagement. His strategic foresight and innovative approach have consistently fostered high-performance cultures and aligned HR with overarching business ambitions. Recognized by the World HRD Congress as the “TOP HR ICON” and “Youngest HR Business Partner”, Ankit exemplifies HR excellence and transformative leadership, continually setting new standards within the industry.

Tim joined Office Beacon in 2016 with the goal of expanding its enterprise customer base and he’s done exactly that. Leveraging his industry experience, Tim has helped countless companies improve their bottom lines and create operational efficiencies that have helped take their businesses to new heights. Tim is passionate about working with his customers to find solutions to their problems. Tim lives in the Philadelphia suburbs with his wife and two boys, Theo and Owen. In his free time, Tim likes listening to music and watching English football. Up The Reds!

Vishnu, a seasoned BPO Operations expert with over 15 years in the field, joined Office Beacon in 2009, specializing in Client Solutions. As a Six Sigma Black Belt, he drives impactful improvements, optimizing operations and frequently collaborating with clients on tailored solutions. Committed to excellence, Vishnu mentors his team in Lean Six Sigma practices, fostering continuous improvement and boosting customer satisfaction.

Jonee Gayle Reyes, BSN, brings over a decade of operations management experience in telecom at a leading Philippine BPO. Joining Office Beacon with just 50 staff and 20 clients, her leadership fueled team growth and client expansion. Rising swiftly from Team Leader to Head of Operations, she proved adept at meeting client needs. Now, as General Manager for Client Solutions, Jonee drives success and innovation across Office Beacon’s operations.

Tanya launched her career in marketing and sales, working with South Africa’s largest wildlife photography company for U.S. clients. She then became Operations Manager at a premier outdoor venue, handling high-profile events. Tanya joined Office Beacon as a Team Leader, swiftly rising to dual roles as Team Leader and Executive Assistant to the founder. Within months, she advanced to Client Success Manager and is now, Senior Client Solutions Manager for the South African branch.

Smitesh Panchal brings over 22 years of experience in the IT industry and currently serves as the General Manager overseeing software project deliveries at a multinational corporation. Throughout his career, he has built a proven track record of success, managing large service teams, Amazon programs, and eCommerce supply chains for nearly 15 years. His leadership at Office Beacon LLC, along with his work at companies like Sunrise Identity, has positioned him as a key figure in driving operational success.

Smitesh specializes in Agile Project Management and has completed Agile Master and PMP Training, championing Agile development principles to ensure efficient and adaptable project execution.

As the leader of the Project Management Office (PMO), Smitesh focuses on managing complex software projects like ERP, SAAS based product development , AI projects and nurturing client relationships, guiding his team to deliver high-quality solutions. His vision is to drive innovation and efficiency through technology.

Edward holds a Bachelor of Business Administration degree from Pondicherry University and a Diploma in Hotel Management from the American Hotel & Lodging Association. He is a Six Sigma Green Belt-certified professional with over 18 years of experience. In his 15-year career at Office Beacon, Edward has significantly contributed to various global departments, including Operations, Software, CSR, Vendor Relationships, Digital and Traditional Marketing, and Pre-Sales.

Currently, Edward plays a crucial role in ensuring the seamless implementation of new clients and serves as the first point of contact, representing the entire India Operations team at Office Beacon.

We are proud to have Edward as a key member of our team, and his expertise continues to enhance our company’s growth and client satisfaction.

Danielle Sabrina is an award-winning celebrity publicist and the founder of Society22, a Top 10 National PR Firm on Inc.’s Fastest Growing Companies, and ranked #5 Best Company in America by Entrepreneur Magazine.

Danielle transformed her life trajectory from teenage mother and high school dropout to becoming one of the youngest traders on Wall Street at just 19 years old. With a successful background in investment management, she’s able to guide and support clients on their journey from seed round to IPO. Leveraging her expertise, Danielle helps her clients navigate crucial brand decisions, optimize strategies, and provide insights that have fueled their growth and success.

Known for her media and brand strategy, her results-oriented reputation with over 25 years of experience has gained the trust of many high-profile CEOs, professional athletes, and celebrities, making her one of the most sought-after brand and media strategists. Additionally, she was named Female Entrepreneur of the Year, CIO’s Top 20 Female Entrepreneur to Follow, and Entrepreneur Magazine’s expert mentor. She also regularly contributes to Forbes, Fast Company, RollingStone, and several other publications.

Society22 PR has flourished by leveraging the strength and synergy of being a family-run business, where each member brings unique expertise to drive success. Morgan has been instrumental in scaling the organization, developing client packages that are both affordable and designed to deliver tremendous growth. Her strategic approach has made top-tier PR accessible to businesses of all sizes. Meanwhile, Hazy serves as the creative director, bringing transformative vision to the agency’s branding and that of its clients. Her innovative designs and storytelling elevate brands to new heights, ensuring that Society22 stands out as a leader in driving impactful growth and creative excellence.

Society22 PR
Society22 PR is the only public relations agency (headed up by an internationally respected team with 20+ years of experience) that serves growth-minded clients with a modern take on effective public relations in the global marketplace, so they can scale their businesses through increased exposure, strategic partnerships, and marketplace recognition—simply put, we put companies on the map to go from best-kept secrets to household names—in an era of tired PR practices that no longer work in our fast-paced, internet-driven, connections-oriented culture.

Dipak is an advisor with over 30 years of successful experience in finance, accounting, strategy, and business operations. He has previously served in senior executive roles for numerous companies in a variety of industries, including as the head of finance and accounting for a multi-billion-dollar enterprise. As a partner in B2B CFO®, he now serves owners of privately held companies to help them achieve their strategic growth objectives. Dipak holds a master’s degree in finance from the J. Mack Robinson College of Business at Georgia State University.

Han Pai is a partner at Salisian | Lee LLP. He focuses his practice on complex business litigation, as well as on the transactional and business formation needs of the firm’s diverse client roster.

Han handles a wide array of business disputes for plaintiffs and defendants, including commercial loan litigation, corporate and partnership disputes, real estate disputes, business torts, insurance coverage claims, bankruptcy litigation, and commercial collections. He represents businesses and entrepreneurs in various industries throughout Southern California in all phases of litigation, from inception through trial and appeal, in state and federal courts, as well as arbitration. Han also provides valuable transactional counsel, including business formation, contract drafting, and counseling to minimize litigation risk.

Prior to joining Salisian | Lee in 2011, Han began his legal career as an associate with a boutique business litigation firm in downtown Los Angeles, practicing in the areas of business and employment litigation.

Han received his J.D. from Loyola Law School in Los Angeles, where he was a senior production editor of the Loyola of Los Angeles International & Comparative Law Review and published a Note. He received his B.A. from Johns Hopkins University, graduating with general honors.

Salisian | Lee LLP, as an outside vendor, is Office Beacon’s Outside Litigation Counsel.

Having worked in BPO for more than 12 years now, including domestic and international processes. Mayur joined Office Beacon in May 2010 as a junior employee, was promoted to a team leader in August 2012, to operations manager in 2015. and finally to senior operations manager in 2016. As a senior operations manager, he worked closely with many customers and managed their service level agreements, maintained strong relationships with customers by achieving goals, targets & retaining them. An experienced six sigma belt with key skills in operations strategy encompassing planning, directing and improving processes, as well as leadership and people management. He enjoys playing cricket and travelling.

With 12+ years in client success, account management, and project coordination, Krystal Mabaso brings a results-driven approach as Senior HR and Project Manager. Starting as a Client Success Manager at Office Beacon in 2023, she was promoted to Global Client Care Manager, where she enhanced virtual team performance. Now, Krystal oversees operations in South Africa, leveraging her expertise in team management and client engagement to ensure client satisfaction and seamless project execution.

With over a decade of experience in client relations, team management, and strategic stakeholder engagement, Waseemah has advanced from Virtual Assistant to Operations Manager at Office Beacon. She’s led initiatives as an Account Manager in Mexico and enhanced client engagement as a Global Client Care Manager for South Africa and Mexico. Now, as Operations Manager for South Africa, Waseemah applies her project management expertise to ensure seamless operations and client satisfaction, delivering impactful results across the BPO industry.

Eleanor Rivera is a finance and accounting leader with 30+ years of experience across multiple industries. She has held key roles, including Finance Director at multinational firms, and has expertise in financial reporting, internal controls, and strategic planning. A CPA with an Accounting degree from the University of Santo Tomas, she is pursuing CMA certification. Eleanor is a member of the Philippine Institute of CPAs and the US Institute of Management Accountants.

Richard Bruno is a Senior Success Manager with over 18 years of experience in the BPO industry. He possesses in-depth expertise across various domains, including Customer Service (CSR), Technical Support, Sales, Fraud Prevention, and Retention.
Throughout his career, Richard has consistently demonstrated a strong commitment to organizational growth. He has successfully mentored and developed a high-performing operations team, leading to increased employee engagement.

Jean Carla holds a degree in Information Technology with a specialization in Multimedia Technology and has a diverse background spanning web development, sales, client management, promotions, customer service, and administrative support. She spent over three years in the education field before transitioning to the B2B industry. With nearly seven years at Office Beacon, Jean has been instrumental in launching new business lines and led the successful establishment of the company’s insurance department and team. Her leadership, management skills, and broad experience in outsourcing have been vital to driving business growth and operational excellence.

Maricar holds a bachelor degree in Multimedia and an Online Diploma in Advance Graphic Design from Shaw Academy/Upskillist, Ireland. With over 12 years as a Senior Graphic Designer, Maricar has been instrumental at Office Beacon since 2017. She began by managing a single Australian account and expanded her portfolio to oversee over 80 accounts across Europe, North America, and Australia, progressing from Senior Graphic Supervisor to Senior Client Success Manager. Her future vision focuses on driving innovation and fostering global client success.

Jermil is a seasoned professional with extensive experience in graphic arts, digital marketing, web development, and operations leadership in the BPO industry. As a senior client success manager at Office Beacon, he nurtures future leaders and maintains strong client relationships. His commitment to delivering exceptional results fosters innovation and enhances efficiency, significantly contributing to the company’s success.

Mark is a seasoned BPO professional with over a decade of experience in retail, tech, vendor management, promotions, and virtual assistance. At Office Beacon, he rose from Implementation Team Leader to Client Success Manager, launching executive virtual assistant services for high-profile clients. With strong leadership skills, he now oversees 50+ accounts across various industries, driving success and innovation. Mark’s commitment to excellence has established him as a key player in the industry.

A seasoned BPO professional, Howard Piedad has a track record of developing agents into supervisors, showcasing his commitment to leadership growth. As a Client Success Manager at Office Beacon, Howard drives team efficiency, mentors future leaders, and ensures client satisfaction through performance analysis and issue resolution. Passionate about growth, he strives to excel in his role and empower others to reach their full potential.

Alpesh is a seasoned professional with over 16 years of experience in the BPO industry. He is currently serving as Assistant General Manager at Office Beacon, where he has been instrumental in working with major clients in India, specializing in the promotional industry and logistics. As a certified Six Sigma belt holder, Alpesh is an expert in process improvement and excels in operations strategy and leadership. His strong people management skills make him a valuable asset to the company, driving growth and efficiency across teams.

Piyush began his journey with Office Beacon in 2007 and brings over 17 years of rich experience in operations, with a strong proficiency in various graphic software tools. Throughout his career, he has been instrumental in driving significant operational improvements, directly contributing to the company’s growth and pursuit of excellence. As Senior Operations Manager, Piyush has spearheaded key initiatives focused on enhancing process efficiency. His Six Sigma certification further highlights his expertise in fostering operational excellence and continuous improvement.